RailOne App Launched
RailOne App Launched: One-Stop Digital Platform for All Indian Railways Passenger Services
In a major step toward digitizing the passenger experience of Indian Railways, Union Minister for Railways, Communications, Electronics & Information Technology Ashwini Vaishnaw launched a brand new integrated mobile application RailOne. The official launch took place at the India Habitat Centre, New Delhi, on the occasion of the 40th Foundation Day of the Centre for Railway Information Systems (CRIS).
The RailOne app is designed to be a comprehensive, user-friendly, and secure platform for all rail passengers across India. It combines the functionality of various fragmented services into a single mobile application, delivering an enhanced and seamless user experience. It is now available for download on both the Google Play Store and the Apple iOS App Store.
What Is the RailOne App?
The RailOne app is an all in one mobile application developed by CRIS (Centre for Railway Information Systems) the technology arm of the Indian Railways. The app has been developed with the aim to integrate passenger-related services under one platform, eliminating the need to navigate multiple apps or websites.
Key highlights of the RailOne app include:
- Ticket Booking (Reserved and Unreserved)
- Live Train Tracking
- PNR Status Enquiry
- Coach Position
- Platform Locator
- Station Facilities
- Food Ordering and E-Catering
- Complaint Management
- Integration with UTS (Unreserved Ticketing System)Integration with NTES (National Train Enquiry System)
- Multilingual Support
- Integration with IRCTC and other Indian Railways services
Why Was RailOne Launched?
The launch of RailOne is part of the broader vision of Digital India and Indian Railways’ ongoing modernization and digitization efforts. Speaking at the event, Minister Ashwini Vaishnaw emphasized that the Indian Railways is not just a transport system but the backbone of India’s economy and connectivity. Making passenger services more convenient and accessible through digital platforms is a critical step in achieving Prime Minister Narendra Modi’s vision of a digitally empowered India.
“RailOne is a significant leap toward making railway services more accessible, user-centric, and efficient. We aim to make the Indian Railways the most modern and passenger friendly railway system in the world,” said Vaishnaw.
CRIS at 40: A Legacy of Digital Innovation
The launch event was held as part of the 40th Foundation Day celebrations of CRIS the autonomous organization under the Ministry of Railways, which is responsible for developing and managing crucial railway IT systems. Since its inception in 1986, CRIS has delivered some of the most successful tech platforms in the public sector, including:
- IRCTC ticketing platform
- Freight Operations Information System (FOIS)
- Passenger Reservation System (PRS)
- UTS and NTES
- e-Procurement systems
- Rail Drishti
Now with RailOne, CRIS is taking a step further to unify services and improve user satisfaction.
Features of RailOne App in Detail
Here’s a comprehensive look at the main features offered by the RailOne app:
1. Ticket Booking (Reserved & Unreserved)
RailOne allows users to book both reserved tickets (through IRCTC) and unreserved tickets (through UTS integration). Passengers can also cancel tickets, check seat availability, and book return journeys.
2. Live Train Tracking & Running Status
Passengers can track live running status of any train across India with accurate arrival/departure data, platform numbers, and delays.
3. PNR Status & Alerts
Users can input their PNR number to get real time updates on seat confirmation, coach positions, and route progress.
4. Coach Position & Platform Locator
Know where your coach will arrive on the platform, reducing last minute chaos.
5. Station Facilities & Amenities Info
View detailed information about available facilities like waiting rooms, escalators, lifts, lounges, restrooms, and more at major railway stations.
6. E-Catering & Food Ordering
Passengers can order meals directly from the app with integration from IRCTC’s e-catering partners. Track delivery and choose from regional/local options.
7. Complaint and Feedback Section
Submit complaints regarding train services, station facilities, cleanliness, and staff conduct. The feedback system allows for faster grievance redressal.
8. Language and Accessibility
Supports 11 Indian languages and includes features for the differently-abled, including voice-over support and large font toggles.
9. One App for All
No more switching between IRCTC, UTS, NTES, RailMadad, or other platforms. RailOne centralizes all services in a single platform.
RailOne App Download Details
Android Users: Available on Google Play Store📥 Download Link: RailOne on Google Play
iOS Users: Available on the App Store 📥 Download Link: RailOne on Apple App Store
Technology Behind RailOne
The app is developed using React Native framework to ensure smooth performance on both Android and iOS. It uses APIs developed by CRIS and IRCTC to ensure secure integration. Data privacy has been prioritized, with encryption protocols in place to protect user information.
The servers are hosted in secure Indian government data centers, ensuring national data sovereignty.
Public Reaction and User Reviews
Just hours after launch, RailOne began trending on social media platforms like X (formerly Twitter) and Facebook. Early users appreciated the clean interface, fast load times, and the unified dashboard. Many tech experts have called it a “game-changer” for public sector mobile applications.
Notable reactions:
“Finally, a single app for all train-related queries and bookings. Much needed. Kudos to CRIS and Indian Railways.” – @RailFanIndia
“RailOne might just be the best digital product launched by the Government in 2025.” – @TechInIndia
Future Plans: What’s Next?
The Indian Railways plans to expand the features of RailOne in upcoming updates. Future integrations under development include:
- AI-based personalized travel suggestions
- Smart alerts for delays or cancellations
- Regional travel guides
- Seamless integration with metro and bus services in major cities
- Loyalty and reward points for frequent travelers
- QR-code based entry at platforms (pilot project in select cities)
CRIS has also indicated that the app will support real-time customer care through an AI chatbot in a future update.
Expert View: The Significance of RailOne
A Win for Digital Governance
According to experts in digital governance and transportation systems, RailOne sets a new benchmark for government tech apps. It reflects growing emphasis on citizen-centric digital solutions, improving ease of access, transparency, and public service efficiency.
Conclusion
The launch of RailOne by Union Minister Ashwini Vaishnaw marks a significant milestone in the journey of Indian Railways’ digital transformation. It offers passengers a one-stop solution for nearly all travel-related needs, empowering millions with a smart, seamless, and simple mobile platform.
As CRIS celebrates its 40th year of existence, the RailOne app stands as a tribute to four decades of dedication to digital excellence. With this launch, the Indian Railways once again affirms its place at the forefront of public infrastructure innovation in India.
How to Use RailOne: A Quick Guide
| Feature | Navigation Steps |
|---|---|
| Book Tickets | Home > Book Tickets |
| Track Train Live | Track > Enter Train Number |
| Check PNR | PNR > Enter 10-digit PNR |
| Order Food | Services > E-Catering |
| Lodge Complaint | Help > Complaint Section |
| Station Info | Stations > Select Station |
| Unreserved Tickets | UTS > Select Route & Pay |
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